FAQ’S.
Frequently Asked Questions.
• What Countries Do You Ship To?
- Currently Now Delivering To; Australia, Austria, Bahrain, Belarus, Belgium, Bosnia & Herzegovina, Canada, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Georgia, Greece, Hong Kong SAR, Hungary, Iceland, India, Indonesia, Ireland, Israel, Italy, Japan, Latvia, Liechtenstein, Lithuania, Luxembourg, Malaysia, Mexico, Netherlands, New Zealand, Norway, Philippines, Poland, Portugal, Romania, Singapore, South Korea, Spain, Sweden, Switzerland, Thailand, Turkey, United Arab Emirates, United Kingdom, United States, & Vietnam. (Includes U.S Territories, Armed Forces, & Outlying Islands I.E American Samoa, Guam, Puerto Rico Etc.)
• What Carriers Are Used?
- Handled By DHL, FedEx, UPS, & U.S.P.S. Offering A Trusted Reliable, And Fast Secure Shipping Experience. This Is For Both Domestic (U.S Based Only) And Abroad International Orders. Side Note- We Offer 14-day Returns On Eligible Items, & Do Our Best To Ensure Your Customer Satisfaction For Your Reassurance.
- PayPal (W/ Quick Guest Checkout) & Venmo. For A Smoother Checkout Experience, Please Make Sure All Information Submitted Is Correct With Your Credit Card On File. This Includes Full Name And Billing Address To Correctly Process The Transaction. All Information Is Encrypted With SSL Security. Once You’ve Completed The Info, You’ll Get An Estimated Delivery Date Afterwards With Updates Soon Ready To Have A Hassle-Free Experience That Offers Cutting-Edge Fraud Protection.
- To Pay Via Invoice, Please Enter Full Name, Email, &/Or Phone Number (Now Only Accepting U.S, Canada, & Singapore For Phone Only) To Receive Your Request. You Will Then Be Provided Secure Invoice Up To 24-48 Hrs, Or 1-2 Business Days Afterwards. Accepting Of Major Cards, Bank Payment, & Apple Pay, Depending On Your Device & Region. You Must Pay The Full Amount Before Your Order Is Processed And Shipped, Or It Will Not Be Honored. You Will Also Get Order Updates.
• Can I Purchase Buyer Protection?
- Yes. This Will Cover Loss, Theft, And Damage Up Until Carrier Marks Parcel Package As Delivered. You May Choose Coverage Depending On The Price Of Your Order At The Time Of Purchase.
• Can Shipping Be Upgraded For Faster Delivery?
- Absolutely! There Are Three Different Delivery Options Available. Economy 5-8 Business Days, Standard 3-4 Business Days, And Express 1-2 Business Days Of Transit For U.S Customers. For International Customers Only, There Is Economy Typically 6-18 (Can Be Up To 20) Business Days, Standard 6-12 Business Days, And Express 1-5 Business Days. Shipping Times May Vary With Slight Delay During Busy Holiday And Peak Season Duration. Please Take Into Consideration When Ordering, Or Order Ahead Of Time.
• Is There Free Shipping Offered?
- Qualifying Orders Over $100 USD Are Currently Offered Free Shipping For Both Domestic & International Purchases, When Converting Different Currencies. Any Promos Generally Include This. However, Please Be Aware Of Tax Or Custom Fees Depending On Your Country, With Your Orders Total.
• Can I Send A Virtual Gift Card?
- Yes. Gift Cards Are Always Available With Digitalization To Send To Recipients Of Your Choosing. Included Is A Personalized Special Note, Which Works Great For Birthday’s & Holiday’s. These Do Not Expire. If You’re Having Difficulties, Please Feel Free To Contact.
• What If My Package Is Late?
- Once Your Order Is Between 5-7 Days Late Original Arrival With Receipts, A Gift Card Should Be Issued To Cover Shipping Costs Which Were Unaccounted For. Assuming The Reasoning Is Directly Unlinked To Gamma Gem, A Refund May Be Required, Or Can Be Resent Again Depending On Your Preferences.