Frequently Asked Questions.

 

• What Countries Do You Ship To?

 

- Currently Now Delivering To; Australia, Austria, Bahrain, Belgium, Canada, Croatia, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hong Kong SAR, Hungary, Iceland, India, Indonesia, Ireland, Israel, Italy, Japan, Luxembourg, Malaysia, Mexico, Netherlands, New Zealand, Norway, Philippines, Poland, Portugal, Romania, Singapore, South Korea, Spain, Sweden, Switzerland, Thailand, Turkey, United Arab Emirates, United Kingdom, And United States. (Includes U.S Territories, Armed Forces, & Outlying Islands I.E American Samoa, Guam, Puerto Rico Etc.)

 

• What Carriers Are Used? 

 

- USPS, UPS, FedEx, And DHL. This Is For Both Domestic (U.S Only) And International Orders.

 

•  What Payment Options Do You Accept?

 

-  American Express, Apple Pay, Diner’s Club, Discover, JCB, Venmo, PayPal, Mastercard, & Visa.

 

• Can I Purchase Buyer Protection?

 

- Yes. This Will Cover Loss, Theft, And Damage Up Until Carrier Marks Parcel Package As Delivered. You May Purchase A Rate Depending On The Price Of Your Order.

 

• Can Shipping Be Upgraded For Faster Delivery?

 

- Absolutely! There Are Three Different Delivery Options Available. Economy 5-8 Business Days, Standard 3-4 Business Days, And Express 1-2 Business Days Of Transit For U.S Customers. For International Customers Only, There Is Economy Typically 6-18 (Can Be Up To 20) Business Days, Standard 6-12 Business Days, And Express 1-5 Business Days.

 

• Is There Free Shipping Offered?

 

- Qualifying Orders Over $100 USD Are Currently Offered Free Shipping For Domestic & International Purchases.

 

• Can I Send A Virtual Gift Card?

 

- Gift Cards Are Always Available With Digitalization To Send To Recipients Of Your Choosing. These Do Not Expire. If You’re Having Difficulties, Please Feel Free To Contact.

 

• What If My Package Is Late?

 

- Once Your Order Is Between 5-7 Days Late Original Arrival With Receipts, A Gift Card Should Be Issued To Cover Shipping Costs Which Were Unaccounted For. Assuming The Reasoning Is Directly Unlinked To Gamma Gem, A Refund May Be Required, Or Can Be Resent Again Depending On Your Preferences. Once The Status Update Has Been Marked As Delivered, It Becomes The Buyers Responsibility. If Your Package Is Missing Afterwards, Please Contact The Carrier. To Help Prevent These Issues Faced, Try Including Specific Instructions Relating To Your DropOff Packages.